Refund Policy

Even with the highest levels of precision and care, there may be rare occasions when the final result of a styling session doesn’t fully match your expectations. Please know that this is perfectly normal—and nothing to worry about.

At Fowler35, our top priority is ensuring you leave loving your look.

Our Commitment

We’re dedicated to delivering exceptional hair care experiences, and your complete satisfaction means everything to us. If any part of your service falls short of what you had in mind, we’re here to make it right.

Adjustments: Our Promise to You

Our expert stylists are committed to resolving any concerns so you leave feeling confident, elegant, and truly satisfied. Here’s how we’ll handle it:

1. Get in Touch
If something isn’t quite right, please let us know within 7 days of your visit. You can reach us by phone at 020 7580 3449 or via email at hello@fowler35.com.
Include your full name, the date of your appointment, a clear description of your concern, and—if possible—photos to help us understand the issue.

2. Personalised Review
Once we receive your message, we’ll speak with your stylist and review your feedback in detail. If needed, we’ll arrange a follow-up consultation (either by email or in person) to discuss your concerns and plan the best way forward.

3. Complimentary Adjustment
After the consultation, we’ll invite you back for an adjustment session at no additional cost. Our stylist will fine-tune your look to ensure it matches your expectations.

4. Final Review Together
At the end of your follow-up appointment, we’ll check in with you to make sure you’re fully satisfied with the result.

At Fowler35, we value the trust you place in us and are dedicated to ensuring every guest leaves with hair they love—and a smile to match. If you have any questions about this policy or need further support, we’re always here to help.

We look forward to welcoming you back soon.

Warm regards,
Darren Fowler
Company Director