Frequently Asked Questions

An Allergy Alert Test checks to see if you are allergic to the ingredients in the products we use to colour hair. We ask all of our clients to have one and won’t colour their hair without one.

Unfortunately reactions to hair colourants can happen in a very small number of people – a bit like food allergies. Allergic reactions to hair colourants are extremely rare but your wellbeing is our priority which is why we carry out Allergy Alert Tests.

We ask new our clients to come in at at least 48 hour before their first appointment. This gives an allergic reaction time to develop.

One of the Fowler35 team will mix up a small amount of colour and apply it with a cotton bud behind one of your ears. You will be asked not to get that area wet for the next 48 hours.

It’s very unlikely that you will (it is estimated at 0.1% of the population will develop an allergy after hair colourant use*), but if you are concerned speak to your doctor or call the salon for advice.

* Statistics from The Cosmetic, toiletries and Perfumery Association (CPTA)

Then you are good to go, and we will look forward to seeing you for your colour appointment!

Unfortunately, we will need to do another one so we have it on our records

Absolutely! We invite everyone to come into the salon for a complimentary 15 minute hair consultation before deciding to visit as a client. One of our team will sit down with you to get to know more about you, and your hair, before taking you through their recommendations and letting you know what an appointment at Fowler35 will cost.

It’s always great to bring in visual references of hair that you really love, and equally hair that you loathe! If you can also think about three words that describe how you want to look – for example – strong/romantic/fierce/soft/sharp/sophisticated/modern – then that really helps us to put together a look for you.

No, not at all. If you feel we are not right for you we totally understand, but we of course hope you think we’ll be a good match.

It really depends on what colour you are having. On average our colour appointments take between 2 and three hours, including your cut and finish. During your consultation with your stylist, they should let you know how long your appointment will be – if you have something you have to get to, we advise letting them know so they can ensure you are out the door on time.

Yes we do. For some reason we’ve found people think it’s OK not to cancel their appointment and not show up, or cancel it at the last minute. It’s really frustrating because our stylists are fully booked and often we have to turn clients down so when this happens they lose out.

To avoid a 50% cancellation charge, we request a minimum of 24 hours notice to cancel or amend your appointment. We operate in the same ways hotels do, but guests normally incur a 100% fee for cancelling in under 24 hours.

In our experience after about six weeks your hair starts to lose it’s shape, colour can lose its shine and fade and those pesky grey hairs start appearing. We believe that great hair matters and we always want you to look your best and most confident which is why we like to see you every 6-8 weeks. And we’ll miss you too much if you leave it much longer…

All of our stylists are highly competent at what they do. To echo their level of experience though, we charge different prices. For example, Darren, the man behind Fowler35, has the highest prices because he not only has over 25 years hairdressing experience, but has worked backstage at numerous fashion shows, taught and attended hundreds of courses and shoots campaigns for prestigious brands like Kerastase.

He brings all that experience back to behind the chair, and you, when you are in it. Our other stylists, while being equally fabulous, just haven’t been around as long as Darren! It also means that we have a variety of prices to suit everyone’s budgets.

You may notice that our price list says ‘from’, for example, £29. This is because depending on the type of hair you have (length and thickness), and the time it will take to colour, cut and finish it, it may be more than the ‘list price’.

You may think that buying professional hair products is a con and that purchasing a brand from a supermarket or chemist is just as good, but believe us – as hairdressers we see what a game changer professional products are.

Professional products contain more highly concentrated and higher-grade ingredients. This makes them last longer as you need a much smaller amount than non-professional products, and the quality of hair they produce is far superior to their cheaper counterparts.

No! We only sell brands we totally believe in, which is why our favourites are Kérastase and Shu Uemura Art of Hair. We have used these brands for years and not only do our clients love them but they are multi-award-winning and highly recommended by celebrities, beauty editors and journalists all around the world.

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